Returns & Refunds Policy

 

Thanks for shopping at http://www.shop.vikasspacetohang.com

SECTION 1

1.1 Physical Products (excluding digital goods)

Products designed by and/or supplies sold by VIKASSPACE fall under a 14-day return policy. Customers have 14 calendar days from the date of delivery to request a return for a full refund or exchange.

  • Items must be returned in unused, original condition, in original packaging.
  • A £5 restocking fee will apply to all returns unless the item is defective or received in error.
  • Return postage costs are the responsibility of the customer, unless the product is damaged or defective.
  • Refunds will not be issued until the item is received and inspected.

Products in this category include but are not limited to:
• Non-customised products
• SHOP items (excluding digital goods)
• SUPPLIES

1.2 Digital Products

Digital products are non-refundable and non-returnable. Due to the nature of digital goods (e.g. downloads, digital templates), all sales are considered final upon purchase. Customers are advised to review all product details carefully prior to purchase.

RETURNING YOUR ITEM

1.3 Eligibility

To qualify for a return, the item must be:
• In original, resalable condition
• Unused and in its original packaging

Customers are responsible for any customs, import duties, or additional return fees incurred unless the item is faulty or mis-delivered explicitly by us.

1.4 Damaged or Incorrect Items

Inspect your items upon delivery. If your order is damaged, defective, or incorrect, you must notify me immediately using one of the following methods:
• Email: vika@vikasspacetohang.com
• Live Chat (when available)
• Contact page on the website

I will evaluate your issue and arrange a resolution, including replacement or refund, as appropriate.

1.5 Initiating a Return

To begin a return, please contact me first via the Contact page. Returns sent without prior authorisation will not be accepted. Full instructions will be provided after your return request is assessed.

1.6 Exchanges

If the item was incorrect or faulty due to my error, I will cover both return and replacement shipping. If you are exchanging for any other reason, return and re-shipping costs are the customer's responsibility.

 

SECTION 2

2.1 Non-Returnable Items

Custom-made products are non-refundable and non-returnable unless defective or damaged on arrival. This includes personalised or made-to-order items such as:

• All leather goods (needle cases, scissor slips, etc)
• Any bespoke service or custom order

2.2 Order Changes

Refunds will not be granted due to changes in content once production has started. Please ensure you chose the correct customisation options at checkout and details are correct before submitting your order.

2.3 Quality Standards

I do not issue refunds for subjective concerns such as colour variations, minor imperfections such as small amount of lint, or personal preferences. Photographic evidence may be required for any claim involving damage or fault.

2.4 Return Process

Please follow the instructions laid out in 1.3 to 1.6, If a return is deemed acceptable using the Contact form or via email, I will provide instructions on the individual basis on how to go about returning and or when you will receive a replacement or refund.


SECTION 3

INTERNATIONAL ORDERS

3.1 Tariffs, Duties & Non-Delivery

Buyers outside the UK, are responsible for understanding and accepting any import tariffs, customs duties, VAT, or handling fees associated with receiving and importing goods.

If your order is returned to me due to refusal to pay these fees, no refund will be issued. This applies even if the item is returned unopened or undelivered.

3.2 Specific Advice & Guidance for US Customers

Please be aware that orders shipped to the United States containing materials of Chinese origin (e.g., enamel needle minders, some scissors) using Standard or Tracked shipping options may be subject to high import tariffs and brokerage fees, typically ranging from $100–$200 USD or more. These shipping methods are handed off to USPS for final delivery, which is where these charges occur.

I strongly recommend selecting our Courier shipping option when ordering supplies, as commercial carriers like UPS currently avoid the $100–$200 flat-rate import fee often applied by USPS under U.S. customs enforcement. However, this does not exempt you from paying legally required customs duties, taxes, or tariffs. Goods of Chinese origin remain subject to a 30% import tariff upon entry into the United States, regardless of the shipping method chosen.

If a U.S. customer chooses International Standard/Tracked and/or refuses delivery or fails to pay the required import charges:

  • The parcel may be returned, destroyed, or abandoned by USPS or U.S. Customs.
  • No refund will be issued in such cases.
  • Return-to-sender postage costs, taxes, duties paid will not be refunded.

It is the customer’s responsibility to understand their country’s import laws and select a suitable shipping method accordingly.

We strongly advise all U.S. customers to review our Shipping Policy before placing an order, where I provide further detail on carrier options, delivery risks, and how to reduce the likelihood of incurring significant customs fees.

 

SECTION 4

ORDER ERRORS

4.1 Order Mistakes

If you believe you’ve made a mistake with an order/custom order — such selecting incorrect product options, or submitting the wrong quantity — please contact me immediately via vika@vikasspacetohang.com, our Live Chat, or the Contact page on the website.

I will do our best to assist you, but please be aware of the following:

  • Once your order has entered production, I may be unable to make changes or cancel the order.
  • If adjustments are possible, additional charges may apply to cover materials, or labour already used.
  • I cannot guarantee changes to any order once it has been approved, submitted, or passed to production.
  • It is the customer’s responsibility to check all details carefully before submitting an order, including quantities and product options.

VIKASSPACE is not liable for order errors caused by incorrect or incomplete information provided at checkout. I encourage all customers to double-check their order details before confirming payment.

If you’re unsure about something to do with your order, please reach out before ordering — I'm happy to advise.