Returns & Refunds Policy

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SECTION 1

1.1 Physical Products (excluding digital goods)

Products designed by and/or supplies sold by VIKASSPACE fall under a 14-day return policy. Customers have 14 calendar days from the date of delivery to request a return for a full refund or exchange.

  • Items must be returned in unused, original condition, in original packaging.
  • A £5 restocking fee will apply to all returns unless the item is defective or received in error.
  • Return postage costs are the responsibility of the customer, unless the product is damaged or defective.
  • Refunds will not be issued until the item is received and inspected.

Products in this category include but are not limited to:
• Non-customised products
• SHOP items (excluding digital goods)
• SUPPLIES

1.2 Digital Products

Digital products are non-refundable and non-returnable. Due to the nature of digital goods (e.g. downloads, digital templates), all sales are considered final upon purchase. Customers are advised to review all product details carefully prior to purchase.

RETURNING YOUR ITEM

1.3 Eligibility

To qualify for a return, the item must be:
• In original, resalable condition
• Unused and in its original packaging

Customers are responsible for any customs, import duties, or additional return fees incurred unless the item is faulty or mis-delivered explicitly by me.

1.4 Damaged or Incorrect Items

Inspect your items upon delivery. If your order is damaged, defective, or incorrect, you must notify me immediately using one of the following methods:
• Email: vika@vikasspacetohang.com
• Live Chat (when available)
• Contact page on the website

I will evaluate your issue and arrange a resolution, including replacement or refund, as appropriate.

1.5 Initiating a Return

To begin a return, please contact me first via the Contact page. Returns sent without prior authorisation will not be accepted. Full instructions will be provided after your return request is assessed.

1.6 Exchanges

If the item was incorrect or faulty due to my error, I will cover both return and replacement shipping. If you are exchanging for any other reason, return and re-shipping costs are the customer's responsibility.

 

SECTION 2

2.1 Non-Returnable Items

Custom-made products are non-refundable and non-returnable unless defective or damaged on arrival. This includes personalised or made-to-order items such as:

• All leather goods (needle cases, scissor slips, etc)
• Any bespoke service or custom order

2.2 Order Changes

Refunds will not be granted due to changes in content once production has started. Please ensure you chose the correct customisation options at checkout and details are correct before submitting your order.

2.3 Quality Standards

I do not issue refunds for subjective concerns such as colour variations, minor imperfections such as small amount of lint, or personal preferences. Photographic evidence may be required for any claim involving damage or fault.

2.4 Return Process

Please follow the instructions laid out in 1.3 to 1.6, If a return is deemed acceptable using the Contact form or via email, I will provide instructions on the individual basis on how to go about returning and or when you will receive a replacement or refund.


SECTION 3

INTERNATIONAL ORDERS

3.1 Tariffs, Duties & Non-Delivery

Buyers outside the UK, are responsible for understanding and accepting any import tariffs, customs duties, VAT, or handling fees associated with receiving and importing goods.

If your order is returned to me unclaimed due to refusal to pay these fees, no refund will be issued. This applies even if the item is returned unopened or undelivered.

It is the customer’s responsibility to understand their country’s import laws and select a suitable shipping method accordingly.

3.2 Specific Advice & Guidance for US Customers

All orders shipped to the United States are sent Delivered Duties Paid (DDP). This means that all customs duties, import tariffs, and taxes are collected at checkout under the line “Duties and Taxes” and remitted on your behalf.

Because duties and taxes are prepaid, you will not be charged any additional fees on delivery by USPS, UPS, or any other carrier. Your package will clear U.S. Customs without extra payment required from you.

Please note:

  • Duties and taxes are non-refundable once collected.

  • If you refuse delivery or the parcel is abandoned, no refund will be issued for return postage, duties, or taxes paid.

  • It remains the customer’s responsibility to understand their country’s import rules before purchasing.

For further details on carrier options and delivery times, please see our Shipping Policy.

     

    SECTION 4

    ORDER ERRORS

    4.1 Order Mistakes

    If you believe you’ve made a mistake with an order/custom order — such as selecting incorrect product options, or submitting the wrong quantity — please contact me immediately via vika@vikasspacetohang.com, Live Chat, or the Contact page on the website.

    I will do my best to assist you, but please be aware of the following:

    • Once your order has entered production, I may be unable to make changes or cancel the order.
    • If adjustments are possible, additional charges may apply to cover materials, or labour already used.
    • I cannot guarantee changes to any order once it has been approved, submitted, or passed to production.
    • It is the customer’s responsibility to check all details carefully before submitting an order, including quantities and product options.

    VIKASSPACE is not liable for order errors caused by incorrect or incomplete information provided at checkout. I encourage all customers to double-check their order details before confirming payment.

    If you’re unsure about something to do with your order, please reach out before ordering — I'm happy to advise.